Refunds and Exchange Policy
Refunds & Exchanges
We only offer refunds or exchanges for items that are faulty or damaged.
❌ No change-of-mind refunds or exchanges, so please choose carefully.
Make sure you’ve selected the correct size before ordering — our sizing chart can be found here:
👉 https://www.classyduds.com.au/blogs/news/sizing-chart
If you believe your item is eligible for an exchange, email us at
📧 hello@classyduds.com.auwith your order details.
Return Timeframe
Our policy lasts 28 days from the date of purchase.
If 28 days have passed, unfortunately we can’t offer a refund or exchange.
To be eligible for a return:
-
Item must be unused
-
In the same condition as received
-
In the original packaging
-
Proof of purchase is required
Refund Process
Once your return is received and inspected, we’ll email you to confirm:
-
Receipt of the return
-
Approval or rejection of the refund
If approved, your refund will be processed back to your original payment method within a few business days (timing depends on your bank).
Sale Items
Only regular-priced items are eligible for refunds.
❌ Sale items are final and non-refundable.
Gifts
If the item was marked as a gift and shipped directly to you:
-
You’ll receive a gift credit for the value of the return
If the item wasn’t marked as a gift:
-
The refund will be issued to the original purchaser
Return Shipping
-
Return shipping costs are your responsibility
-
Shipping costs are non-refundable
-
If a refund is approved, return shipping costs may be deducted from the refund
Delivery times for exchanges may vary depending on location.
If returning an item valued over $75, we recommend using a tracked shipping service or shipping insurance. We can’t guarantee receipt of untracked returns.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again
-
Contact your credit card provider (processing times vary)
-
Contact your bank
If you’ve done all of the above and still haven’t received your refund, email us at
📧 hello@classyduds.com.au